FAQ
a71 FAQ — Bonus, Deposit and Support
From claiming bonuses to depositing via bKash, cricket betting to live dealer tables — find detailed answers to the most frequently asked questions about a71 all in one place. If you do not find your question here, our 24/7 live chat support is always ready.
For ages 21+
Bengali and English support
bKash, Nagad, Rocket, Upay
SSL Encryption
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Support Centre
Contact and Support
The a71 support team serves players in Bengali and English. Bangladeshi players can ask questions in their own language without any difficulty. As soon as you start a live chat, a Bengali-speaking representative will be connected, so there is no need to worry about language.
Yes, a71 support is active 24 hours a day, 7 days a week. Whether it is 2 AM or 5 in the morning, you can send a message on live chat at any time and get a quick response. There is no break in service on holidays either.
There are two main ways to contact a71. First, clicking the live chat button found on any page of the site connects you instantly. Second, you can write an email describing your issue in detail. For urgent matters, live chat is the fastest option.
For a faster resolution, have the following information ready before contacting a71 support: your account username, transaction reference number (if available), a brief description of the issue, and which device or browser you are using. This helps the representative verify the matter quickly.
The a71 email support team works around the clock, so a reply is usually sent within a few hours. However, if the issue is complex or verification is needed, it may take a little longer. For immediate help, live chat is the better option.
Sports Betting
Cricket and Sports Betting
In a71 cricket betting, a multi bet multiplies the odds of several selections together, so the potential return is much higher. Example: three selections with decimal odds of 1.50, 1.60 and 1.90 give combined odds of 1.50 × 1.60 × 1.90 = 4.56. That means a ৳100 bet could return ৳456 — but all three selections must win; if any one loses, the entire bet is lost.
Decimal odds are straightforward — multiply your stake by the odds to get the total return. Example: Team A has decimal odds of 2.50 and your bet is ৳500 — you get back ৳1,250 (৳750 profit + ৳500 stake). The equivalent in fractional is 3/2 or American +150, all representing the same value. If Team B has decimal odds of 1.80, a ৳500 bet returns ৳900 (৳400 profit).
If a match is officially declared a no-result due to rain or any other reason, the full stake is generally refunded. If a match reaches a certain number of overs, the result may be considered valid. For the exact rules, read the terms and conditions and check the betting rules before placing a bet.
a71 offers betting on various cricket markets, with popular ones including: Match Winner (which team wins), Toss Winner, Top Run Scorer, Over/Under Runs and First Wicket of an Innings. During BPL, IPL and the T20 World Cup, the markets expand further. Bangladesh Tigers matches also have several markets available.
In a T20 match, Team A has odds of 1.80 and Team B has odds of 2.00. If you place ৳1,000 on Team B and Team B wins, your total return is ৳2,000 (৳1,000 profit). If Team A wins, you lose the full ৳1,000. In a limited-overs match there is no draw, so one of two outcomes will occur.
Bonuses and Promotions
Bonuses and Offers
The wagering requirement on the a71 welcome bonus is 10 times the bonus amount. Simple example: deposit ৳1,000 and receive a 200% bonus of ৳2,000, giving a total balance of ৳3,000. To withdraw the bonus, you must place bets totalling ৳2,000 × 10 = ৳20,000. The maximum bonus cap is ৳20,000.
First, go to the a71 Login page to sign in or create a new account. Then deposit a minimum of ৳500 via bKash, Nagad, Rocket, or Upay. The 200% bonus is added to your account automatically on your first deposit. If a bonus code is required, it will be shown on the deposit form.
No, the welcome bonus is available only once per account — at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts may result in those accounts being cancelled. From your second deposit onwards, you can access regular promotions such as weekly reload rewards, slot festival bonuses, or cricket season offers.
Generally, slot games count toward wagering at the highest rate. Sports betting and live dealer games may count at a lower rate or under different rules. Check the terms and conditions for exact game-specific rates and restrictions — it is important to read these before claiming a bonus.
Yes, most bonuses at a71 must be wagered within a set time limit. If the requirement is not met before the expiry, the bonus and any winnings from it may be forfeited. Each promotion has its own expiry period, so read the conditions carefully at the time you accept a bonus.
Live Casino
Live Dealer Games
In Teen Patti, each player receives three cards and the strongest hand wins. In Andar Bahar, the dealer reveals a joker card, then cards are placed alternately on two sides — "Andar" and "Bahar"; the side that first receives a card matching the joker wins. Both games are available at a71's Live Casino.
In Baccarat, you do not play the cards yourself — you simply bet on one of three outcomes: Player wins, Banker wins, or Tie. The hand closest to 9 wins; if the total is 10 or more, only the single digit counts. A small commission is usually deducted on Banker bets.
In live roulette, the dealer spins a wheel and whichever number the ball lands on is the winning number. You can bet on a specific number, a group of numbers, red/black, or odd/even. Winning on a single number pays the most, but the odds are lower. Betting on red/black gives you roughly a 50/50 chance.
a71's live casino has separate tables for players with different budgets. Low-limit tables are available for smaller budgets, and high-limit VIP tables are also available for experienced players with larger budgets. The minimum and maximum limits are shown before you enter each table, so you can choose what suits you.
Payments & Transactions
Deposit FAQs
Depositing with Nagad at a71 is straightforward. Log in to your account, go to the deposit section, select Nagad as the payment method, and enter the amount (minimum ৳500). Send the money to the displayed Nagad number and submit the transaction ID. Your balance is usually updated within a few minutes.
a71 currently supports four mobile payment methods for deposits: bKash, Nagad, Rocket, and Upay. These are the most widely used mobile wallets in Bangladesh, making it easy to deposit directly from your smartphone. The minimum deposit is ৳500 for each method.
After making a payment, your balance is usually updated within a few minutes. If it has not updated after 15–20 minutes, contact a71 via live chat and provide the transaction reference number, amount sent, and time. The support team will verify and resolve it quickly. Keeping a screenshot of the payment will speed up the process.
The minimum deposit amount to play slot games at a71 is ৳500, and this is the same for all payment methods — whether you use bKash, Nagad, Rocket, or Upay. You also get a 200% bonus on your first deposit, so depositing ৳500 gives you a balance of ৳1,500.
Withdrawal requests from a71 to bKash generally take 30 minutes to 3 hours to process. The minimum withdrawal amount is ৳1,000. Having your account verified speeds up the process. It may take slightly longer at night or during busy periods. The same timeframe applies to Nagad, Rocket, and Upay.
Get Direct Help
Didn't find your answer? The a71 support team is always here
If you cannot find the answer to your question on this FAQ page, do not worry. The a71 support team works seven days a week, twenty-four hours a day. Let us know your issue in Bengali or English — whichever you prefer — and you will get a quick resolution.
Help is available for any matter related to accounts, transactions, bonuses, or technical issues.
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